Delivery Information

Delivery Information: A postal cylist cyles down a country lane with a large package on the back

We understand that receiving your order in a timely manner is important to you, and we want to ensure that you have all the details you need regarding our delivery process.  

The information on this page should answer most delivery enquiries.  However, if you have an urgent shipment request, please don't hesitate to reach out to us before placing your order. We're here to help and will do our best to accommodate your needs.

Thank you for choosing us, and we look forward to delivering your order soon!

  • UK Mainland Delivery services

    Standard Economy delivery (within 3-7 working days) 

    - Your package will usually be shipped with Royal Mail on a 48 hour tracked service. Tracking details will be sent to you automatically when the order is processed. Economy shipments are dispatched at the next scheduled collection which may not be for several days. In most cases Express shipping is available if you need your order sooner.

    Express Delivery (within 1-3 working days) 

    - Your package will usually be shipped with DHL or Royal Mail on a 24 hour tracked service. Tracking details will be sent to you automatically when the order is processed. Where possible we will dispatch your order the next working day although we will aim to dispatch the same day if we can.

  • Missing a Delivery?

    We will always do our best to get your item to you on time but sometimes things happen that are beyond our control and the control of our delivery partners.

    If you are missing a delivery the quickest way to get information is to check the tracking information on the couriers website.  

    However you can also contact us quoting your order reference and we will get back to you as quickly as possible.  

  • Scottish Highlands & Islands

    Some of our premium delivery services are not available to certain postcode areas that include the Scottish Highlands, Orkney, Shetland Islands, Western Isles and some remote parts of Northern Scotland. We will endeavour to prioritse dispatch of orders to these postcodes but please allow an extra 2 working days for delivery.

  • Northern Ireland

    Our premium delivery services are not available to postcodes in Northern Ireland. We will endeavour to prioritise dispatch of orders to Norhtern Ireland but please allow an extra 2 working days for delivery.

  • Channel Islands & Isle of Man

    We are now able to offer delivery to the Channel Islands and Isle of Man via Royal Mail or DHL. Royal Mail parcels typically take 4-10 working days to arrive. DHL Express shipping usually delivers in 3-7 working days. Delivery charge and tax adjustments are calculated automatically at the checkout when you select the destination.

  • International deliveries

    We regret that we are currently not able to ship to addresses outside the United Kingdom and the British Isles
Shipping Policy

Delivery Information

Frequently Asked Questions

Why was there Plastic packaging in my order?

We take particular care to ensure that goods are well packaged and use recycled packaging and/or biodegradable materials wherever we can.

If you have found non recyclable materials in your packaging

Can't find what you're looking for?

Our customer service team is available to contact using the contact form below. We aim to answer messages in a timely manner (during office hours).

Contact us

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